Refund And Return Policy
This, hereby, is the complete return and refund policy of Parquettexturedubai.com. This policy outlines the rights and services that our customers are entitled to, if they are not satisfied with the quality, designing and/or delivery of a product or service. We strive our best to satisfy our customers and serve them with the finest-quality residential and commercial floor treatments.
Criteria For Returns
Customers are entitled to initiate a product return under the following conditions:
- The return must be initiated within 30 days of delivery.
- The flooring planks/tile/sheets, skirt boards and/or decking floorboards must be in their original condition. They must not have been installed, used, cleaned or washed.
- The products are in their original packaging and contain all the hardware and accessories.
- Proof of purchases (invoices, tags, etc.) are presented.
Products And Services That Cannot Be Returned
Returns or exchanges are not applicable for:
- Custom made flooring, skirting and decking products.
- Special/made-to-measure orders.
- Products with discounted prices and clearance items.
- Flooring, skirtings or deckings that have been tampered with or damaged due to mishandling, improper installation and/or negligence.
- Products that have been altered in any way.
Damaged Or Defective Products
Should our customers happen to receive any damaged, improperly designed or faulty floor covering product(s), they are advised to ensure the following steps:
- Inform us about the product defect or damage within 24 hours of the delivery.
- Provide clear and detailed images and/or videos showing product defect/damage(s).
Once the above-mentioned measures are taken, we shall initiate an inspection. Customers shall be entitled to repair jobs, replacements or full refunds, depending on inspection results.
Product Refund Process
Once we have inspected a returned product, we shall promptly notify you regarding the refund rejection or approval.
- If Approved: You shall receive a full refund within 7 to 10 business days. The manner of payment shall be the same as that of the original purchase.
- Important Note: Please keep in mind that until and unless the refund is being initiated on account of product flaws or defects, it will not include any and all handling and delivery expenses.
Order Cancellation Policy
- Customers are entitled to the right of order canceling within 24 hours of order placement at Parquettexturedubai.com.
- Cancellation will not be possible for custom made orders, especially once the manufacturing or designed process has commenced.
Product Exchange Policy
Customers are also entitled to exchanges for eligible products, if they do not prefer a refund. It is important to note that all exchanges will be subjected to product availability and delivery costs.
How To Initiate A Return
The customer support of Parquettexturedubai.com is 24/7 available to assist with refunds, returns and other concerns. Customers can contact via:
- Call
Upon contact, our support team shall thoroughly guide customers regarding the refund or return process.
Important Note
Parquettexturedubai.com possesses the right to deny or cancel any and all returns and refunds that do not meet the criteria mentioned in the Refund And Return Policy.